Returns & Damages Policy

Effective date: August 20, 2026. We sell factory-sealed wholesale goods to resellers. This policy covers what happens when something arrives damaged, missing, or wrong — and what we stand behind.

All sales are final — with real exceptions

Because products are factory-sealed collectibles bought for resale, we do not accept returns for change of mind, slow sell-through, or market price movement. We do make it right, every time, when the problem is on our side of the handoff: items that arrive damaged, units missing from a case, or an incorrect item shipped.

Damaged, missing, or incorrect items

Report the issue within 5 business days of delivery to MagicMonsterMarket@gmail.com with your order number, photos of the shipping carton (all sides), and photos of the affected items. Claims reported inside this window are eligible for replacement of the affected units, store credit, or a refund of the affected units — your choice where possible. Keep all packaging until the claim is resolved; carriers may require inspection.

Authenticity guarantee

Every product we ship is a genuine, factory-sealed item sourced directly from manufacturers and authorized distributors. If a sealed item we shipped is demonstrated to be inauthentic, we will refund it in full — no time limit.

How refunds are paid

Approved refunds are issued to the original payment method within 5–10 business days of approval. Store credit, where chosen, is applied to your wholesale account immediately and never expires.